Javascript is disabled in this browser. Retry the alignment If there were defects on the Print Quality Diagnostics page that you corrected, follow these steps to retry the alignment. Please verify your product is powered on and connected, then try again in a few minutes. If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern 2 but no white lines in the gray blocks in Test Pattern 3 , one or both of the printheads will have to be replaced. Thus, the warranty has been removed from this product. If the printer network connection drops or you get a new router, use the Wireless Setup Wizard to reconnect it.

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For successful alignment, a sharp, clear alignment page must print, and that requires unused, plain white paper. On the control panel, touch 88500 Right Arrow to display the second navigation screen.

HP Officejet Pro A (A) Printers – Wireless Printer Setup | HP® Customer Support

If the ink tubes are bundled correctly and are not kinkedcontinue to the next step. Video of replacing the cartridges. Example of a Print Quality Diagnostics Page. Store photo paper in its original packaging inside a resealable plastic bag.


Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series

If the black or yellow tube is kinked, replace the black and yellow printhead. Press the Power button to turn off the product. Click here to see this video in full screen on YouTube. Press the Power button to turn on the product.

Which OfficeJet A A printer firmware version to use? – HP Support Community –

Example of lines and gaps in Test Pattern 3. Thank you for your patience. Insert the printhead into its color-coded slot. If 9a10 of the gray blocks show dark lines or white gaps where the arrows are pointing, follow these steps to calibrate the linefeed:.

Touch Setup on the control panel display.

For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results. The steps in the video are similar to but might not match exactly the following solutions. Product sold without warranty: If the alignment page prints and no error message displaystry another print job.

Lift the output tray. During the guided installation, select Wireless as the connection type. If your printer is not listedclick the plus sign, click Add Printer or Scannerclick the name of your printer, then continue to the next step. How does HP install software and gather data?


Please use the product number and serial numbers of the new product to validate warranty status. Please try again shortly. Modify your browser’s settings to allow Javascript to execute.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Please try again shortly. On the printer control panel, press the Setup button. Hold the printhead by its sides, and then wipe the electrical contacts on the printhead with the cloth. Lift the printhead latch. Recheck the first steps in this document.

This product was designated to be returned to HP. Product sold by third party: See your browser’s documentation for specific instructions.

The list of recommended drivers for your product has not changed since the last time you visited this page.