Visit the HP Customer Support website again later to see if new downloads are available. Here are a couple of other steps to try. Im on my 3rd hard drive and I have had it for less then a year. Hardware devices video, sound, network cards, and similar that were not designed for plug and play might not work in a computer that is upgraded to a newer version of Windows. I will never buy another hp again.

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Thank you, my laptop information is below. The steps in this document describe how to troubleshoot and fix the problem when there is no sound coming from the internal or external Notebook speakers.

I have like you look at everything even have my computer instructor looked at it.

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If you have trouble finding software and driver updates for your HP computer, go to HP Products Tested with Windows 10 to find out if your computer has been tested with Windows Any software application or utility that is installed after the restore point is created will not work and must be reinstalled. Many of the apps that came pre-installed on your computer are available to download for free in the Microsoft Store app.


Product manufacturers provide technologies used on many HP and Compaq computers. Disabling and re-enabling the digital sound drivers for the optical drive resets the device. Click Paviloon automatically for updated driver softwarewhen prompted. Verify that the sound device is enabled in Device Manager to continue troubleshooting.

For example, software that is currently version 3.

See the Find driver updates on the HP website section in this document. If the app does not list the version number, click Advanced options to find and view the software version number.

You cannot upgrade a USB port using a driver upgrade. Click the icon to toggle between mute and sound.

HP Notebook PCs – Resolving No Sound or Audio Problems (Windows Vista) | HP® Customer Support

Intel Download Center in English. Visit the HP Customer Support website again later to see if new downloads are available. If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver.

Check the latest driver version on your notebook’s audio driver page. Europe, Middle Paviloon, Africa.

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If digital playback is enabled, sound will not be audible when playing audio discs. Type the model name of your HP printer, scanner, or camera, and then click Submit. Find the software version of an application: Double-click the sound icon in the task bar, and then select Mixer. Confirm that the computer is connected to the internet.



Find compatible drivers for all the components on your computer. This also works to revert a program to its original version. Double-click on Sound, video and game controllers to expand it.

This can result in the controls in the sound mixer being grayed out. What is the difference between a software update and a software upgrade? To begin troubleshooting, disconnect all possible external sound devices, such as digital audio, external speakers, and ear and head phones. The HP software and driver download pages provide only updates, not upgrades.

Also, if you had your computer configured to order, you need to reinstall certain software programs using their installation discs. Install updated firmware BIOS for more information. Message 10 of